A message of thanks to our patients

We would like to thank our patients who have been supportive and understanding during this difficult time.

The demand for our services at the current time is extremely high.

After the Covid Pandemic we unfortunately have had a high turnover of staff and some are off sick / isolating etc .

Sadly we seem to be experiencing an unprecedented amount of unacceptable behaviour towards staff at the practice.

We politely ask that you give the same respect as any other person. These are people who are simply trying to do their job.

We are doing our best to facilitate requests and treat our patients.

Our receptionist will ask you for some brief details so that you can be put with the right person that can help you best.

We have services such as a physiotherapist who can do assessments for back pain/ shoulder pain etc. A mental health nurse who can deal with depression/ anxiety etc, a pharmacist for medication, minor illness team. We have access to remote bookings for childrenĀ  and there will be a new opportunity for pharmacy consultations where you will be booked for a consultation at the pharmacy for an assessment.

Referrals that have already been raised and queries regarding these will be dealt with our patient coordinators ( PCC).

Currently our policy is still that if you ask an appointment, you will be booked for an initial telephone consultation with the doctor or clinical team

If an examination is required which will be decided by the clinician, you will be called in to the practice to be seen.

This way we have managed to provide more appointments on the day.

If you are constrained for a time , let the receptionist know what time frame would be suitable and they will add this to the booking details. So the doctor will try to aim to call you then if possible.

We appreciate that getting through the phones can be quite difficult . The service is receiving high volumes of calls and we are in talks with our telephone provider to review the system.

We are reviewing our service and changes will be happening but this will take some time. New staff are being trained and processes are being put in place.

If we are still unable to offer you an appointment, you still have access to 111 or the MK Urgent Care Centre 24/7, or to A&E for very urgent matters.

In the meantime we are very grateful for your positive comments, also on NHS choices and helping with staff moral. Thank you for reading this and for your continued support.

Dr Withanage