Appointments

In order to make an appointment, please submit your request using Engage Consult. Appointment queries will be triaged and you will be contacted with either a same day or future appointment.

This service is open from 7.00am - 6:30pm.

If you need help after this time then please call the surgery on 01908 691123. Phone lines close at 6:30pm and re-open at 8am Monday to Friday.

HOW TO MAKE AN EMERGENCY APPOINTMENT

If you have a medical concern that you feel is an emergency and needs assessing on the day, we have an Emergency Duty GP available, alongside a Paramedic.  

The Emergency Duty GP will triage your symptoms initially via a telephone call and will call you in for a face to face assessment later that day if appropriate.

Our Paramedic can deal with chronic minor illness.

Please note that during the winter months the demand for these appointments can be heavily subscribed so there will be occasions where you are directed to other medical care services available in our community such as the Walk-In Centre or local Pharmacist.

Whilst we encourage our patients to use Engage Consult, you can still make appointment request either over the phone or in person at the front desk. An appointment will be offered to you within the most appropriate timeframe for your symptoms, and within two weeks of your request. 

We provide 3 evening surgery sessions with our Pharmacist Chris Tsoto who will undertake medication reviews and queries between the hours of 6.30 pm and 8.30 pm on Mondays, Wednesday and Fridays.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Please let us know as soon as possible if you need to cancel an appointment in order that we can give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours arrangements and other local urgent care facilities available.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form